Payments & Refunds

Get paid effortlessly, handle refunds with confidence

Between credit cards, mobile wallets and cash on delivery, managing payments can be messy.
Hidden costs chip away at your profits, and handling refund disputes wastes valuable time.

Order Tiger’s Payments & Refunds brings everything under one roof—so you can offer customers the payment choice they expect, while protecting your margins and resolving issues quickly.

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Talk to sales

Offer the payment choices customers love

Stop worrying whether you can accept the next payment method.

With us, your customers can pay the way they prefer, whether that’s a credit card, Apple Pay, Google Pay, cash on delivery or a card terminal.

You decide which options to offer on your website or mobile app, while we ensure transactions are secure, fast and flexible.

Set minimum order amounts or small surcharges to cover your costs—no complicated setup required.

Simplify fees, taxes and commissions

Service fees made easy: Add a percentage or flat fee for delivery, collection, eat‑in or catering orders in a few clicks. Update them anytime from your dashboard.

Transparent taxes: Create and apply tax rules that align with local regulations. Define order types, labels and rates to ensure customers see accurate totals.

Custom commission settings: For multi‑store or marketplace models, configure per‑order commissions and choose when payments are captured.

Protect revenue and streamline refunds

Capture funds at the right time: Payments are only captured once you accept an order, reducing chargeback risk.

Efficient refunds: Process refund requests quickly when there’s a missing item or cancellation, keeping customers happy and safeguarding your reputation.

Financial insight: Payments, fees, taxes and refunds all feed into your reporting so you can see where your money is going and spot opportunities to improve.

Power to Run and Grow Your Restaurant

Order Tiger brings together the tools you need to manage daily operations and the marketing to keep customers coming back. Our core features simplify the challenges of running a restaurant, while built-in marketing tools — from loyalty programs to smart campaigns — help turn first-time guests into loyal fans.

Core Features

Built by Restaurateurs, for Restaurateurs.
Every tool was designed to solve real, everyday struggles in the restaurant world — from managing rush hours to juggling delivery partners to keeping multiple branches aligned.
These features were shaped by the realities of the industry and refined over years of working side by side with restaurant owners.

Analytics & Reporting

Track online ordering sales, customer behavior, and top-performing menu items with real-time dashboards. Spot trends, understand order patterns, and measure marketing results.

Pre-Ordering

Customers can schedule online orders for pickup or delivery at their convenience. This reduces rush-hour stress, improves kitchen efficiency, and enhances customer satisfaction.

Delivery Integrations

Connect with major delivery providers or use your own driver fleet. Orders flow directly into your system.
Save time and cut errors with unified delivery management

Franchise Management

Manage menus, promotions, and pricing across all your locations. Track performance by location and ensure brand consistency.
Scale effortlessly with centralized location management.

Payments & Refunds

Support all major payment methods — Cards, Apple Pay, Google Pay, even cash-on-pickup. Issue refunds in one click to keep customers happy.

Reviews Management

Collect and display customer reviews directly on your online ordering website. Positive feedback boosts credibility, while constructive reviews help you improve service.

User Permissions

Control who can access what within your system — from managers to staff members. Assign roles with specific permissions to keep sensitive data secure and workflows organized.

Table Reservations

Let customers book tables online with real-time availability. Manage reservations, reduce no-shows, and optimize seating to maximize covers.

Select Store

Aggregate all your store partners in a single platform.

Filter By Category

Customers can filter stores by business categories.

Browse Menu

Beautiful user-friendly interface with easy browsing.

Add To Cart

Use product imagery and add-ons to entice sales.

Social Login

Increase sign up conversions with one-touch Apple & Gmail login.

Easy Checkout

Order now or schedule for later. Tip, apply promo code, and more.

Seamless Payments

Power faster checkout with in-app wallet & saved cards.

Track Order

Delight your customers with real-time order status tracking.

Marketing Tools

Marketing That Feels Natural, Powerful, and Personal.
Consumers today live in digital ecosystems. They expect the same from the restaurants they love.
That’s why we created a marketing engine built into dashboard.
We help you stay visible where it matters most — on social media and Google.
Combine that digital presence with targeted, personalized campaigns, and you have a powerful growth machine that turns one-time guests into loyal fans.

Loyalty Program

Offer points, discounts, or perks for frequent buyers. Keep customers coming back instead of going to third-party marketplace apps.

Promotions

Set up first-order discounts, happy-hour deals, or seasonal campaigns. Promote them directly on your ordering website.
Attract new customers and fill slow periods.

Email Marketing

Send automated email campaigns with offers, updates, or reminders. Segment by order history to deliver more relevant content.

Part of a Complete Growth Platform

Your payment and refund tools work hand‑in‑hand with the rest of Order Tiger’s ecosystem:

‍Payment Methods – Offer card, card terminal or cash options and decide which platforms (web or mobile) show each choice.

Service Fees – Set flat or percentage‑based fees by order type to cover operational costs.

Taxes – Create tax rules for delivery, pickup or catering orders so your customers see clear, compliant pricing.

Order Reports – Export payment data and analyze it by status, order type or payment method across locations.

Testimonials

Join the thousands of businesses already growing stronger with Order Tiger.

“3 times more frequent vs telephone or in-store”

Customers love ordering from our own app. We've noticed they're placing orders up to 3 times more often compared to those who order by calling us or walk-ins.