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Operate · Payments & Refunds

Payments & Refunds

Cards, Apple Pay, Google Pay and cash on delivery, processed by Stripe and paid straight into your account. Refunds and partial refunds in one click, with fraud protection built in.

  • No contract
  • Free setup
  • 24/7 support
Payments & Refunds by Order Tiger
Direct
settlement to your account
1 click
refunds and adjustments
From tap to settlement

Paid straight to you, refunded in a click

Cards, wallets and cash on delivery, processed by Stripe at Stripe rates.

STRIPE RATES · DIRECT SETTLEMENT · YOUR ACCOUNTmoney is never held by a marketplaceCustomer payscard, Apple Pay, Google PayChecked3D Secure, fraud rulesSettled to your accountyour own Stripe accountRefunded if neededpartial or full, one clickCustomer notifiedautomaticallyReconciledfees, taxes, tips separatedCash on delivery tracked and reconciled per driver, so nothing goes missing.

Every way customers want to pay

Cards, Apple Pay, Google Pay, saved cards and cash on delivery or pick-up, switched on per channel.

3D Secure and fraud checks

Stripe Radar and 3D Secure on every card payment. Chargebacks stay rare and disputes carry evidence.

Settled to your own account

Payouts land in your Stripe account on your schedule. No marketplace holds your money for a week.

Refunds without the friction

Refund an item, a delivery fee or the whole order from the order screen. Auto-rejected orders refund themselves.

Cash on delivery, reconciled

Cash orders tracked per driver with a cash-up at the end of the shift. No missing envelopes.

Fees, taxes and tips, separated

Card fees, taxes, tips and service charges split out in every report so reconciliation takes minutes.

Inside the app

Checkout that pays you directly

Card, Apple Pay, Google Pay or cash on delivery, with tips for the team and the delivery address pinned on a map. Every payment settles to your own Stripe account.

Checkout in the customer app: select payment type, delivery address, driver instructions and tips
Why it matters

What changes with Payments & Refunds

BeforeMoney held by a marketplace

Paid out weekly, on their schedule.

With Order TigerSettled to your own Stripe account.
BeforeRefunds are a phone call

Customers chase, staff dig through orders.

With Order TigerPartial or full refund from the order in a click.
BeforeCash on delivery goes missing

No record, no reconciliation.

With Order TigerCash orders tracked and reconciled per driver.
How it works

Payments & Refunds, in detail

Methods

Every way customers want to pay

Cards, Apple Pay, Google Pay, saved cards and cash on delivery or pick-up, switched on per channel.

  • Stripe processing at Stripe rates
  • 3D Secure and fraud checks
  • Saved cards for one-tap reorders
Every way customers want to pay
Refunds

Refunds without the friction

Refund an item, a delivery fee or the whole order from the order screen. The customer is notified automatically.

  • Partial and full refunds
  • Automatic refunds on auto-rejected orders
  • Refund reasons in reports
Refunds without the friction
Reporting

Fees, taxes and tips, clear

Card fees, taxes, tips and service charges are separated in every report so reconciliation takes minutes.

  • Daily payout reports
  • Tax rates per item and location
  • Tips to staff
Fees, taxes and tips, clear
Included in the Online Ordering Package

Per location. No contract, free menu setup.

Results

What owners say after switching

3×

Customers love ordering from our own app. We've noticed they're placing orders up to 3 times more often compared to those who order by calling us or walk-ins.

Just Wings logo
Neil TownleyJust Wings, 4 locations, Liverpool
40%

Our journey with Order Tiger has been nothing short of incredible. In just 5 months, it has accounted for a staggering 40% of our total sales.

Smoothie Jungle Cafe logo
Luiza "Giselle" FaicalSmoothie Jungle Cafe, 3 locations, Florida
2×

Order Tiger increased our direct online sales by more than double through delivery from third-party fleet and have saved us a lot of money.

Tony's Pita logo
Elton Shyti, OwnerTony's Pita, 4 locations, London
Questions

Frequently asked questions

Which payment methods can I accept?

Cards, Apple Pay, Google Pay and saved cards online, plus cash on delivery or pick-up if you enable it. At the counter, EPOS adds card readers and cash.

Who processes the payments?

Stripe. Money settles directly to your own Stripe account at Stripe rates.

How do refunds work?

Open the order and refund the whole order, single items or the delivery fee. The customer gets a notification and the refund appears in your reports.

Is there fraud protection?

Yes. Stripe Radar and 3D Secure run on every card payment, and auto-reject refunds unconfirmed orders automatically.

See Payments & Refunds running on your own menu

Book a 15-minute demo. No pressure, no contract.