Reviews Management

Word of mouth has always been the most powerful marketing for restaurants.

In the digital age, that “word” shows up in reviews and ratings on your website, apps and social channels.
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Positive feedback builds trust; negative feedback reveals opportunities to improve.
Without a way to showcase and manage reviews, you’re missing out on both.

Reviews Management by Order Tiger makes it easy to collect, curate and respond to customer feedback from your ordering platforms—turning casual browsers into loyal customers and helping you refine your service.

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Why reviews matter for your business

Build trust and credibility: Recent, positive reviews reassure potential customers about your food and service.

Boost conversions: Seeing others’ satisfaction nudges visitors to place that first order.

Gain actionable insights: Feedback helps you identify what guests love and what needs improvement.

Increase visibility: A growing collection of reviews improves your ranking on online platforms and generates word‑of‑mouth buzz.

Use feedback to strengthen your business

Spot trends and improve: If multiple reviews mention slow delivery or rave about a particular dish, you’ll know exactly where to focus.

Engage customers: Respond to feedback to show you care—thank happy guests and invite unhappy ones back for a second chance.

Amplify your advocates: Share five‑star reviews in marketing campaigns or encourage happy customers to post on third‑party platforms.

Fuel product decisions: Use insights from reviews to guide menu changes, staffing decisions or service updates.

By turning feedback into action, you continually enhance guest experiences and nurture loyalty.

⭐⭐⭐⭐⭐

5.0 from 200+ reviews

Manage your reputation with ease

Order Tiger gives you full control over how reviews appear and how you use them:

Integrated into your dashboard: See every customer review from your website or app in one place.

Curate what you display: New reviews are automatically disabled until you approve them. Enable or disable individual reviews with a click.

Location or company view: Manage reviews for a single store or across your entire chain.

This streamlined workflow ensures you highlight the comments that best reflect your brand while addressing concerns privately.

Power to Run and Grow Your Restaurant

Order Tiger brings together the tools you need to manage daily operations and the marketing to keep customers coming back. Our core features simplify the challenges of running a restaurant, while built-in marketing tools — from loyalty programs to smart campaigns — help turn first-time guests into loyal fans.

Core Features

Built by Restaurateurs, for Restaurateurs.
Every tool was designed to solve real, everyday struggles in the restaurant world — from managing rush hours to juggling delivery partners to keeping multiple branches aligned.
These features were shaped by the realities of the industry and refined over years of working side by side with restaurant owners.

Analytics & Reporting

Track online ordering sales, customer behavior, and top-performing menu items with real-time dashboards. Spot trends, understand order patterns, and measure marketing results.

Pre-Ordering

Customers can schedule online orders for pickup or delivery at their convenience. This reduces rush-hour stress, improves kitchen efficiency, and enhances customer satisfaction.

Delivery Integrations

Connect with major delivery providers or use your own driver fleet. Orders flow directly into your system.
Save time and cut errors with unified delivery management

Franchise Management

Manage menus, promotions, and pricing across all your locations. Track performance by location and ensure brand consistency.
Scale effortlessly with centralized location management.

Payments & Refunds

Support all major payment methods — Cards, Apple Pay, Google Pay, even cash-on-pickup. Issue refunds in one click to keep customers happy.

Reviews Management

Collect and display customer reviews directly on your online ordering website. Positive feedback boosts credibility, while constructive reviews help you improve service.

User Permissions

Control who can access what within your system — from managers to staff members. Assign roles with specific permissions to keep sensitive data secure and workflows organized.

Table Reservations

Let customers book tables online with real-time availability. Manage reservations, reduce no-shows, and optimize seating to maximize covers.

Select Store

Aggregate all your store partners in a single platform.

Filter By Category

Customers can filter stores by business categories.

Browse Menu

Beautiful user-friendly interface with easy browsing.

Add To Cart

Use product imagery and add-ons to entice sales.

Social Login

Increase sign up conversions with one-touch Apple & Gmail login.

Easy Checkout

Order now or schedule for later. Tip, apply promo code, and more.

Seamless Payments

Power faster checkout with in-app wallet & saved cards.

Track Order

Delight your customers with real-time order status tracking.

Marketing Tools

Marketing That Feels Natural, Powerful, and Personal.
Consumers today live in digital ecosystems. They expect the same from the restaurants they love.
That’s why we created a marketing engine built into dashboard.
We help you stay visible where it matters most — on social media and Google.
Combine that digital presence with targeted, personalized campaigns, and you have a powerful growth machine that turns one-time guests into loyal fans.

Loyalty Program

Offer points, discounts, or perks for frequent buyers. Keep customers coming back instead of going to third-party marketplace apps.

Promotions

Set up first-order discounts, happy-hour deals, or seasonal campaigns. Promote them directly on your ordering website.
Attract new customers and fill slow periods.

Email Marketing

Send automated email campaigns with offers, updates, or reminders. Segment by order history to deliver more relevant content.

Part of a Complete Growth Platform

The Reviews module works seamlessly with other Order Tiger tools to drive even more value:

‍Marketing & Loyalty – Use positive reviews in email, SMS or push campaigns and reward customers who leave feedback.

Analytics & Reporting – Combine qualitative review insights with quantitative sales data to get a full picture of performance.

Unified Franchise Management – Maintain reputation across all locations by managing reviews centrally while letting individual stores handle local feedback.

With everything connected, feedback flows directly into your growth engine.

Testimonials

Join the thousands of businesses already growing stronger with Order Tiger.

“3 times more frequent vs telephone or in-store”

Customers love ordering from our own app. We've noticed they're placing orders up to 3 times more often compared to those who order by calling us or walk-ins.