Order Monitoring and Auto-Reject is an Order Tiger feature that texts your team about a pending order every 5 minutes and automatically rejects it after 20 minutes. Each SMS includes the product purchased, the amount and the delivery time, so a forgotten order is spotted even during busy shifts. If nobody prepares it, the customer receives an automatically generated email instead of waiting indefinitely, which protects your ratings and your reputation.
Key takeaways
- When a kitchen is handling dozens or hundreds of delivery and takeaway orders, one can be overlooked and left pending with its delivery unconfirmed.
- Order Monitoring sends an SMS every 5 minutes with the order details: product purchased, amount and delivery time.
- If the order is still unprepared 20 minutes after it was placed, at the fourth SMS, Auto-Reject rejects it automatically.
- The customer is notified with an automatically generated email, so nobody is left waiting indefinitely for an order that is not coming.
- Catching unattended orders protects customer trust and loyalty, your ratings and the reputation of your restaurant or store.
"They forgot my order! This isn't what it used to be...
Sometimes restaurants and stores are so busy preparing dozens or hundreds of orders—both for delivery and takeaway—that, despite the staff's efforts to complete their tasks in a timely manner, an order is accidentally omitted or overlooked. This results in the order remaining pending and its delivery unconfirmed, factors that can undermine customer trust and loyalty in your business.
Prevent Customer Dissatisfaction with Order Tiger's New Tools
Thanks to the new features offered by Order Tiger, you can prevent customer satisfaction and your restaurant's ratings from deteriorating due to unfulfilled orders and the resulting inconveniences.
"With ORDER MONITORING and AUTO-REJECT, you can stay on top of pending orders and avoid indefinite wait times for customers."
How this Feature Works
This is done through a simple SMS message that our system will send every 5 minutes with all the order details (product purchased, amount, and delivery time). This way, you and your staff can rely on an alert system that will notify you of an unprepared—and therefore unshipped—order.
Within 20 minutes of the order being placed (the 4th SMS), it will be rejected, and the customer will be notified with an automatically generated email.
Benefits for Your Business
ORDER MONITORING and AUTO-REJECT can be very useful resources for ensuring high-quality service, as they will prevent the inconvenience that a completely unattended order can cause to users, with the resulting loss of your business's reputation.
Frequently asked questions
What is Order Monitoring and Auto-Reject?
It is an Order Tiger feature that stops pending orders from being forgotten. Order Monitoring sends your team SMS alerts about any order that has not been prepared, and Auto-Reject automatically rejects the order if it is still pending 20 minutes after it was placed, notifying the customer by email so they are not left waiting indefinitely.
How often does Order Tiger send pending order alerts?
The system sends an SMS every 5 minutes while an order remains pending. Each message contains the order details, namely the product purchased, the amount and the delivery time, so you and your staff can quickly find the order and get it prepared. The fourth SMS coincides with the 20-minute mark, when the order is rejected.
What happens to the customer when an order is auto-rejected?
Within 20 minutes of placing the order, at the fourth SMS alert, the order is rejected and the customer is notified with an automatically generated email. Instead of waiting indefinitely for food that is not coming, the customer knows straight away, which limits frustration and the damage to your restaurant’s ratings and reputation.
Why do restaurants miss online orders?
When a restaurant or store is preparing dozens or hundreds of delivery and takeaway orders, an order can be accidentally omitted or overlooked despite the staff’s best efforts. It then stays pending with its delivery unconfirmed, which can undermine customer trust and loyalty. Automatic SMS alerts give the team a safety net during these peaks.
