New Feature: Order Monitoring and Auto-Reject

"They forgot my order! This isn't what it used to be...

Sometimes restaurants and stores are so busy preparing dozens or hundreds of orders—both for delivery and takeaway—that, despite the staff's efforts to complete their tasks in a timely manner, an order is accidentally omitted or overlooked. This results in the order remaining pending and its delivery unconfirmed, factors that can undermine customer trust and loyalty in your business.

Prevent Customer Dissatisfaction with Order Tiger's New Tools

Thanks to the new features offered by Order Tiger, you can prevent customer satisfaction and your restaurant's ratings from deteriorating due to unfulfilled orders and the resulting inconveniences.

"With ORDER MONITORING and AUTO-REJECT, you can stay on top of pending orders and avoid indefinite wait times for customers."

How this Feature Works

This is done through a simple SMS message that our system will send every 5 minutes with all the order details (product purchased, amount, and delivery time). This way, you and your staff can rely on an alert system that will notify you of an unprepared—and therefore unshipped—order.

Within 20 minutes of the order being placed (the 4th SMS), it will be rejected, and the customer will be notified with an automatically generated email.

Benefits for Your Business

ORDER MONITORING and AUTO-REJECT can be very useful resources for ensuring high-quality service, as they will prevent the inconvenience that a completely unattended order can cause to users, with the resulting loss of your business's reputation.

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