Use Shipday delivery dispatch system

OUR SHIPDAY INTEGRATION

What is Shipday?

Shipday is a delivery management and tracking platform designed for restaurants and food businesses. It helps you manage deliveries, assign drivers (in-house or third-party), and provide real-time order tracking to customers—all from one central system.

Here’s how our Shipday integration works:

1. Connect your Order Tiger online ordering system with Shipday.
2. Orders placed on your website or app are automatically sent to Shipday.
3. Accept the order and set the preparation time.
4. Assign a driver (in-house or external) via Shipday.
5. Customers receive a live tracking link and delivery updates.
6. Track the delivery in real time until it reaches the customer.

Benefits:

Save time and reduce manual work
Orders sync automatically from Order Tiger to Shipday, eliminating manual entry and reducing errors.

Real-time delivery tracking
Customers can track their orders live, helping reduce “Where is my order?” calls and improving customer satisfaction.

Better delivery control
Manage drivers, monitor delivery status, and handle multiple deliveries from a single dashboard.

Branded customer experience
Customers receive tracking updates that reflect your brand—not a third-party marketplace.

Flexible delivery setup
Use your own drivers, third-party couriers, or a mix of both. Shipday adapts to your delivery model.

Scalable for growing businesses
Ideal for single-location restaurants and multi-store operations looking to streamline delivery as they grow.

Seamless last-mile delivery with Order Tiger

Order Tiger integrates with trusted delivery management platforms like Shipday to help you offer a smooth end-to-end delivery experience. Customers order directly through your Order Tiger-powered website or app, while you stay focused on great food and customer service—leaving delivery tracking and coordination to the technology.

Shipday API Integration Setup

This section is intended for Marketplace and Multi-Store Owners.

If you are managing only one store, our team can assist you with the setup.

Before you begin, make sure:

• Your Shipday account is active
• Your drivers and teams are already configured in the Shipday dashboard
• You have your Shipday API Key ready

Once everything is prepared, you can complete the integration directly from your Order Tiger Dashboard.

Step 1: Log in to the Order Tiger Dashboard

Access your account using your login credentials.

Step 2: Switch to Location View or Company View

Depending on how you want to configure Shipday:

• Location View → Connect Shipday to a single store.
• Company View → Connect Shipday to all store locations at once.

Make sure you are in the correct view before proceeding.

Step 3: Open the Shipday Integration Panel

1. Go to Integration in the left-hand menu.
2. Locate the Shipday integration box.
3. Click the “+” button.

A configuration window titled “Add Integration” will appear.

Step 4: Complete the Integration Fields

In the Shipday integration pop-up, you’ll see the following fields:

Channel

Select which ordering channels should send orders to Shipday:

• Web – Orders placed on your website
• iOS – Orders placed via your iOS app
• Android – Orders placed via your Android app
• All – Recommended option (sends all online orders to Shipday automatically)

For most businesses, selecting All ensures no orders are missed.

Order Status Trigger

Choose when the order should be automatically pushed to Shipday.

Available options may include:

• Accepted (Recommended)
  Order is sent to Shipday immediately after you accept it.
• Ready to Pick Up
  Order is sent when preparation is complete.
• Pending / On Its Way (if available depending on setup)

👉 Best practice: Select Accepted so drivers can be assigned early and delivery timing can be optimized.

API Key

Enter your Shipday API Key in this field.

To find your API key:

1. Log in to your Shipday dashboard.
2. Go to your account or developer/API settings.
3. Copy your API Key.
4. Paste it into the API Key field in Order Tiger.

Make sure there are no extra spaces when pasting the key.

Step 5: Save the Integration

Once all fields are completed:

1. Click Save.
2. The integration will activate immediately.

Your orders will now automatically sync from Order Tiger to Shipday based on your selected trigger.

What Happens After Activation?

Once connected:

• Orders are automatically sent to Shipday.
• You can assign drivers (in-house or third-party).
• Customers receive real-time tracking updates.
• You can monitor delivery progress directly from Shipday.

Your last-mile delivery process is now fully automated and streamlined.